Africa’s CX Moment is Now
Customer Experience (CX) is no longer about meeting expectations – it’s about creating significance. In an era defined by rapid change, shifting customer demands, and the rise of intelligent technologies, organizations must reimagine what is possible.
After successful editions in Kenya and Zimbabwe, we’re yet again bringing together the top leaders driving the next phase of Customer Experience in some of the largest and leading organizations.
This half-day experience combines powerful keynotes, immersive showcases, and interactive sessions that explore how to move from service to significance, from transactions to transformations, and from efficiency to impact.
Call to Action
why attend?
Ignite Intelligent CX
Discover how data, AI, and human insight converge to deliver extraordinary outcomes.
Build Impactful Connections
Network with cross-industry pioneers and decision-makers shaping CX.
Experience What’s Next
Immerse in live showcases that bring tomorrow’s CX to life today.
Redefine Your Edge
Take away actionable strategies to elevate your CX from service to significance.
Agenda at A Glance
A Day Designed for Impact
Registration & Breakfast
Kick off the day with registration and a networking breakfast.
Keynote Presentations
Inspirational talks from global industry pioneers.
Panel Discussion
Deep dives into the future of CX with local and international experts.
Live CX Tech Showcase
Immersive hands-on experience with the latest CX technologies.
CX Workshop
Interactive session to build actionable CX strategies.
Impactful Networking
Connect with peers and decision-makers in a relaxed environment.
Excellence Awards
Celebrating the organizations and leaders redefining CX.